Medivet - Derby Osmaston Road (Saint Leonard Veterinary Centre)

Professional & friendly service. Close examination of my poorly cat (infected scratch) with advice for current & future treatment. T* is now very much on the mend. Booking an appointment over the phone was straightforward, and they were understanding when I had to cancel and rebook because T* was a no-show. Reasonable price for treatment & medication too. Recommended.

I recently took my cats to this veterinary clinic and I couldn’t be happier with the care they received. The staff and veterinarians are incredibly kind and attentive, and Melody was simply wonderful with our cat who had a nail issue. She made both our cat and us feel completely at ease. I highly recommend this clinic to anyone looking for compassionate and professional care for their pets!

We chose St Leonard's Vets on Uttoxiter Road Derby (now MEDIVET ) for our new, 11yrs old rescue dog Connie ,as they looked after the health of our cat Bago (and in the Cattery) for a few years before she went to the great Cattery in the sky, at the great age of 19 and a half. They are brilliant and SOOO caring. Connie looks forward to her appointments and actually pulls us into the premises. Also, we know Connie (now a sprightly 13yr old) is treated with care and looked after really well at all her regular appointments. Thankyou Medivet for being SOOO caring ❤️

Very disappointed with my recent experience at Medivet. I brought my cat in for a skin irritation and was told it was not serious. I was offered a cream from the clinic for £80, which I explained I could not afford at that moment. I politely asked for a prescription so I could try to find it elsewhere at a lower cost and was willing to pay the prescription fee. Instead of helping, I felt dismissed and pressured to purchase directly from the clinic. The communication was poor, and I felt judged for not being able to afford their in-house treatment. As someone already paying monthly for their care plan, I expected more understanding and professionalism. Not first time Very disappointing experience at Medivet. I took my cat in for a routine vaccination and was told it would be done by a nurse because no vet was available. Shortly after the injection, my cat had a very unusual reaction which had never happened before. Two days later he started having seizure-like episodes. When I returned to explain my concerns, I felt dismissed and my worries were immediately denied instead of properly discussed. I was then presented with very expensive tests and possible surgery without clear explanations. My cat is still suffering from recurring episodes. Very upsetting experience.

I had a very disappointing experience today. I booked an appointment a few days in advance for my cat’s rabies vaccination and did not receive any reminder message like they always do, so I arrived at the time I had noted when booking. When I got there, the premises were under renovation — something that was never mentioned during the phone call. I was told to call upon arrival and then wait in a separate room with loud construction noise, which was already stressful for my cat. After waiting, I was informed that I was “an hour late” and that they would not honour the appointment. Even if that were the case, I have always arrived early for previous appointments and have often been kept waiting an extra 15–20 minutes, as many customers are. With no reminder or clear communication provided, there was no way for me to verify the time. I was then asked to leave and ended up standing outside in heavy rain with my cat while waiting for transport home. There were several other people also waiting outside because we don’t all have the privilege of sitting in a car during situations like this. This was a stressful and upsetting experience, and it felt like there was very little consideration for either the pets or their owners. Clear communication, basic organisation, and a bit of empathy would have made a huge difference. I hope in the future customers are given proper notice about disruptions and treated with more understanding. Complete waste of money and time, and my cat ended up being wet from the rain even if I tried to cover her as much as I could.

Was given a price over the phone for a treatment, my dog had that treatment but I was charged significantly more. I queried this but was basically told I had to pay the higher price even though my dog had had exactly what I asked for over the phone. This is also not the first time similar things have happened here and I will actively look for a different vet.

A very unprofessional veterinary practice. We have never been treated in such a way, we were lied to by a so called qualified Vet - Melody and the Practice Manager - Nicola Mellor and Regional Operations Director - Jenna Covill are useless and did not address our complaint fully. The communication from them was poor and inadequate. This practise has gone down since Medivet took it over from St.Leonards. If you love your animal and want the best possible care and treatment for them, then please take them elsewhere. We have registered our pets with another veterinary practice that is professional and has integrity to put the care of our animals first before money! This vets is revenue over the care and welfare of your animals! AVOID! I have been informed that we are not the first to complain about the poor service received from Melody. Melody has misdiagnosed another animal that resulted in the owner moving their animals to another veterinary practice. AVOID! The photo is of our cat Yogi who passed away because of the lack of having an experienced vet to treat him. We will never forgive Medivet for the loss of our cat.