Harbour Veterinary Group Southsea

I used the vets here for the first and last time. Not because of bad service, on the contrary, this was the last visit for my beautiful girl. The whole team made me feel at ease and gently talked me through the whole process. There were always going to be tears but my baby was taken in the most peaceful way possible, and there was no information that wasn't offered to me. Thank you x

They sent me a suprise invoice 4 months after my pets treatment. And demanded I pay within 5 days. I felt harassed by them. They contacted me constantly and threatened me with debt collectors This caused me a lot of upset and worry. Awful experience with them

Since moving back to Southsea I now use HVG. Very kind and friendly staff. All 3 of my dogs and our cat come in for their check ups, greeted with treats etc. - highly recommend as great service is fundamental when it comes to your pets wellbeing. The health subscription plans are really good too!

I have used Harbour Vets for years, only recently using the Southsea practice as the two other practices nearer me were full. Delayed by an accident, I missed my appointment and had to wait for the next gap an hour later. It was a Friday afternoon, and I was stressed waiting to find out what was wrong with my dog, thinking I would get stuck trying to get out of Portsmouth when I had another event booked later. I have to say, despite my anxiety, how amazing everyone was who I came into contact with. The two reception staff were calm and friendly, one of whom took a lot of time explaining options to another dog-mummy with patience and kindness, trying to ensure she could make an informed decision about spreading costs etc. The other showed great patience directing me into the practice as I couldn't find it, and was very friendly to myself and my dog while I was waiting. When I saw the vet, she was outstanding. She was incredibly thorough when examining my dog with the vague symptoms I had given her. I also appreciated her giving me treatment options without making me feel I had to put my elderly dog through further tests without first giving him the chance to recover with rest and pain killers. It seemed like a happy team, full of people that were ready and willing to help. I was both impressed and grateful.

Where do I start….. My bunny very suddenly become sick and being new to the area, I hadn’t had the chance to get them registered anywhere. I gave them a call as soon as I noticed to ask for some advice and was told to bring her in straight away whilst they were able to register me over the phone. Got there about an hour later and was seen straight away. The vet(didn’t catch his name) noticed straight away that something wasn’t right and swiftly took her for oxygen and assessment. Unfortunately, the team were unable to provide a diagnosis as it seemed whatever was wrong was pretty complex but I was provided with multiple options on how I wished to go on. Sadly, my conkers was getting poorer by the minute on the table and we all agreed in her best interests, it was time for her to go to bunny heaven. My review may seem like a bit of a story but I just wanted to explain on how such a distressing situation for us, the team treated us and my bunny with such care and compassion compared to other vets i’ve experienced in the past. We weren’t treated like money paying customers but more of a member of their family which was a huge relief to us as this was our first pet we have had to go through this with and I couldn’t be more grateful for their support. If you are doing your research or looking for a new vet then you need to come here! ❤️

Brilliant staff, incredibly helpful and managed to get us seen very quickly because of a cancellation. This new establishment is incredibly modern, air conditioned, and has plenty of parking. We’ve been here several times now and have zero complaints. The only issue is getting our puppy to leave as he loves the staff 😅 Please Note: Don’t follow the Google Maps direction. The vets is in Zone 2 of the ‘The Pompey Centre’, not Zone 1.