Medivet - Crosby (The Mews Veterinary Centre)

Reviews of Medivet - Crosby (The Mews Veterinary Centre)

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  Tigger

  Google · 10 January 2026

  I am a client of this practice since 2000. The professionalism and service has remained after Medi vet took over the practice from Mr. Dunn, an outstanding vet held in very high regard in Crosby. Today I was reminiscing with the vet nurse about previous vets now moved on - some I will always remember for their excellence and empathy helping me decide when it was kinder to let the beloved go (I’ve had many over the years). Today I was yet again fortunate to consult with an outstanding vet(Spanish). He listened, he was firm (as they must be) but he was also extremely kind and loving towards my cat and the consultation passed with little stress to my very nervous cat. His diagnosis and the medication prescribed was patiently explained to me and at no time did I feel rushed or unable to ask questions. On exit, the vet nurse also explained the dosage of the medications prescribed. An outstanding practice staffed by wonderful professionals.

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  Beverley Irving

  Google · 5 January 2026

  I’ve been meaning to leave a positive review of Medivet Crosby for a long time because the staff have been fantastic with my dogs over the years. Unfortunately though, an issue today has led me to leave this one instead. My elderly dog has been prescribed a controlled drug for over a year, even before it became part of her palliative care. As I expected, my dates were muddled with the holidays and I realised that I had forgotten to call on Friday and reorder her medication. When I told the receptionist I needed a phone consultation for the meds, I was told I didn’t need one as she was seen last month and the prescription would be sent to the vet to sign off. However, I was then informed that I should have picked the medication up on Friday (I did not know I could do his without ordering it first), and now the vet will not prescribe the medication without an appointment, despite her being seen twice last month (costing over £500) and her dosage being the highest it can be. But, they know she needs it to help control pain. I’m not sure if this is an over zealous protocol, or to help hit quotas, but it feels like a £50 punishment for (being ADHD) and loosing track of things over Christmas; despite my best efforts to remember. For my own controlled medication, I have more than 1 day to collect it before it’s withheld, subject to another appointment. Considering Medivet’s emails include reminders for dental check-ups and unnecessary diagnostic tests, maybe they could email a controlled drugs protocol and text reminders to pick up medication before it’s withheld. Unfortunately, after last month, we don’t have the additional £50.

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  Laura Rodriguez

  Google · 20 September 2025

  We are extremely grateful to Medivet Crosby for their outstanding support. They managed to produce our Mum’s dog’s Animal Health Certificate within very short timescales and guided us through the whole process with professionalism and care. Their help was invaluable while we were dealing with a family emergency, and they went above and beyond to ensure everything was in place. Highly recommend their services.

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  Peter Aspinall

  Google · 21 August 2025

  The best vet locally, I would personally like to thank Jackie & Catalin for the exceptional help they provided for my fluff baby (Bailey) and also a massive thanks to the vet who treated him (don't know his name). I would never take either of my dogs to another vet as the whole team here are amazing.

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  Julie Baines

  Google · 13 August 2025

  Jackie is amaizing veterinary nurse she always goes out of her way to help us and she genuinely loves the pets. Any problems she goes out of her way to help and always sorts it out. My dog has complex needs and medication and she helps sort out all his medication and makes life easier because of her customer service. She is such a credit to the mews vets and we are grateful for her constant help

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