Moorview Vets - Backworth

Don't normally write reviews but felt I needed to. Vet was great but the dirty looks from one of the receptionists because my dog was excited and wouldn't settle really weren't called for. I Asked if I could wait outside and was looked up and down. Very unprofessional and will in future be going to the vets in Northumberland park. Maybe have friendlier, more professional people on reception if your wanting people to return.

I would like to thank Alex and all the team of vets, nurses and receptionists for the care they gave our 11 year old Border Terrier, Teddy. Unfortunately today we had to make the heart breaking decision to release him from his pain. We have had a really hard 6 months with numerous illnesses coming one after another and last night was the worst so today we said our goodbyes to our most loyal and wonderful friend. The vet who dealt with us today could not have been kinder but I did not register her name through the tears. He absolutely loved coming to see you all either in Backworth or Northumberland Park surgeries. Thank you once again for all your hard work and dedication.🐶❤️

I am writing this to warn other rabbit owners: please think twice before bringing your pet here for emergency care. ​I rang Moorview first thing on a Saturday morning and described my rabbit’s symptoms. I was told to bring her in ASAP. Upon arrival, I requested urgent diagnostics to find out what was wrong. The vet informed me they couldn't perform them as they didn't have a specialist on-site, but said they would refer me to Robson & Prescott, assuring me a specialist there would be able to help. I explicitly asked for confirmation several times, and the vet verbally promised me that the necessary diagnostics would happen that same day at the referral practice. ​This turned out to be false. ​When I arrived at the second practice, the vet there didn't even know why I had been sent. I was told several times that ‘there is no rabbit specialist available over the weekend.’ My very ill rabbit was left without urgent diagnostics or the promised treatment. I spent my final hours with her desperately ringing other practices myself, trying to find the help I was told I already had. Tragically, my rabbit, Peanut, passed away later that day. ​When I complained, the practice was defensive and cold. I eventually went through the Veterinary Client Mediation Service (VCMS). Moorview offered me a small refund - which didn't even cover my costs at their own practice - but only on the condition that I sign an agreement never to speak about this publicly without their consent. ​I refused the refund. My rabbit's life and the truth of what happened are worth more than a 'hush money' settlement. ​Pet owners should be aware that while this practice lists a rabbit specialist, they are only available twice a week. Do not rely on them for emergency exotic care or accurate referral information. I was left heartbroken and isolated by their mistakes, and Peanut deserved so much better.

I’ve always been very happy with this vets. Ruth is a wonderful vet who gives practical advice and is so good with our dog. Our dog was suddenly unwell and the locum vet we saw was also great. The receptionists are always so helpful and friendly. Thoroughly recommend.

I’ve recently moved to a different vets after being with Moorview for around 3 years, following a number of ongoing issues. Sadly, we lost our beloved chihuahua boy to heart failure and his passing was made even more difficult by poor communication from the reception staff. Our wishes were not passed on correctly on several occasions, which meant we didn’t receive our boy’s ashes for almost three weeks. We also had problems with another one of our pups, whose skin condition was initially misdiagnosed as sunburn. This led to her needing two ear surgeries instead of one. On top of that, the costs at Moorview are extremely high. Our cat is on lifelong thyroid medication, which is already expensive, but Moorview insisted on adding a blood tests to monitor dosage instead of monitoring based on his weight and overall health. When I explained that I was struggling to afford such frequent tests, they refused to continue prescribing his medication. That was the final straw for me. I’ve since moved to another vet who has been far more understanding, compassionate, and accommodating and I only wish I’d done it sooner.

Think twice before you buy the Vaccines for Life offer. My mother bought it for her two cats, but then unfortunately got cancer and passed away. Moorview then refused to honour it and when I asked if that meant it was vaccines for the owner's life rather than the pet's, I was told "pretty much". On top of that, when I brought her two cats in for blood tests while my mother was ill, they needed six vials of blood. Instead of sticking the cat one time and filling six vials, they stuck him six times. The other cat hissed at the vet so they said they couldn't do her blood test. Then they tried to charge me for vaccines under the aforementioned Vaccines for Life programme. I had to back in to get them refunded. In a nutshell, stay away. There are much better options.

Very friendly and helpful reception staff... Zara and Linda Everybody we met or spoke to during our visit was really nice.. Thank you to the team here at Moorview Backworth for an very enjoyable visit.. (D)