St Anne's Vets - Willingdon

All the staff have always been so friendly and helpful, Jackie the receptionist & Charlotte the vet where incredibly helpful with our sometimes handful boy Bear.

Thorough, compassionate and a very open and pragmatic approach to our dogs health. Thank you so much

I have nothing but good things to say about the Willingdon surgery since moving there. They helped us retrain our old grumpy dog who hated the vets into an old grumpy dog who grudgingly enjoyed the vets. A huge part of that was due to the excellent bedside manner the vets at St Anne's employ when dealing with dogs. The Eastbourne branch has also improved massively in the past few years and this is down to their fantastic staff. The receptionists at all three branches are probably the most helpful people I ever spoken to on the phone. A real credit to the company. Sadly, we had to have both of our dogs put to sleep over Christmas after they developed untreatable issues and St Anne's were amazing. They were compassionate and supportive through the entire process and there was no pressure to pay until we'd received both dogs ashes. It felt like they had put our needs first at a time when we really needed it.

Always a friendly welcome given and first class care and attention from all the staff that have tended to my cats, past and present.

Visited yesterday with our dog, Naomi and Jackie were just so lovely. Jackie really listened to me and I felt so at ease. And Naomi who treated our lovely girls with such kindness and ease. Thank you both for your care.

My dog Bella had her first visit to St Anne's Willingdon yesterday, and I honestly couldn't be more impressed. Bella is an extremely nervous dog when it comes to vet visits, due to a traumatic experience as a puppy. She's not aggressive at all, just deeply anxious, especially in the consultation room and on the examination table. We were lucky enough to see Benjamin, and what a difference he made. He was incredibly patient and gentle, allowing Bella to approach him at her own pace. To my amazement, Bella even took treats from him and proudly showed off her tricks, which is completely unheard of at any other vet visit! For the first time in years, Bella left the vets not only calm and happy but without vomiting or diarrhea. She even left with a wagging tail and a new toy! I moved her to St Anne’s after a horrendous experience with a previous vet who doubled her treatment price without warning and attempted to prescribe her two medications that, if combined, could have caused her to bleed out and die. This wasn't just negligence, it was dangerous (a case now acknowledged by the RCVS), but also unfairly blacklisted her as aggressive, leaving us without any willing vets. St Anne’s took Bella in without hesitation. They listened to me, respected what I had to say, and most importantly, took the time to see Bella for who she really is: a sweet, loving dog who just needs a little patience and kindness. The team at St Anne’s, especially at the Willingdon branch, went above and beyond to make both of us feel safe and supported. There was no arrogance, no ‘we know best’ attitude, just compassion, professionalism, and genuine care. I travel over 10 miles to bring Bella here, and it is absolutely worth every mile. If you’re looking for a vet who truly puts your pet's wellbeing first, I wholeheartedly recommend St Anne’s Willingdon. They’ve given me my faith in veterinary care back.