Best Friends Group - Shenfield

I just can't believe this people they robbing in your face. I just picked this prescription of pills without taking the dogs for checking just payed for the pills and nothing more and they charge us for the pills £175 come back home check quickly online and I found the same pills same amount total £50. For what we charge me extra £125 Simparica trio £17.28 x 9 pills Droncit £2.95 x 3 pills Can you really explain for what you charge the extra amount of money for fun for robbing people? Or just it's about bisnes a greedy bisnes. I'm your customer for the last 8 years how much you actually stole from us in this year's? And because of your cabinet on of my dog was close to lose one eye they check the dog they send us home for 4 days and after 4 days they send me to one eye specialist with told us we are at the limit of losing his eye we suppose to come 4 days ago when happened the accident and why best friends vet didn't send us from the start because there was a vet ho didn't have a clue about dog eyes. Many thanks for all this year's stilling from us on the price of the pills.

I have been using Best Friends for years now and I always have a positive experience. The place is welcoming and clean, with pleasant, attentive staff and vets. My dog likes it too, because he always gets a treat!

Best Friends are absolutely wonderful Vets. Having just moved to the area I booked a first visit yesterday with my grumpy elderly dog.Excellent, helpful, kind service from my first phone call to attending and meeting the receptionist and then the wonderful lady vet who was so compassionate, knowledgeable and reassuring! I cannot recommend this veterinary surgery enough! Definitely 5 stars!!!!!

Very friendly staff. Polite and very efficient. Our dog has had surgery twice the care has been excellent. Nothing is too much trouble. The receptionist is very helpful and will always assist you. Have used this veterinary surgery for all our previous dogs and was extremely happy with the care they received 😊

Receptionists are friendly and helpful. Parking is quite good. I have only seen two vets and they are lovely. Very kind to my dog and professional. They explain everything to me about my dog, so my understanding of his ongoing problems.

Best Friends Vet was recommended by my daughter as they said that they were a lovely group for her animals - couldn’t ask for a better reception. Our puppy is the first in 11 years and so far the Best Friend Vet have given an excellent service.

My dog Rosie aged 5 is registered with Best Friends vet’s in Shenfield and she loves her trips to the vet’s, wags her tail and gets excited when we go for her check ups etc as they have always made such a fuss of her and welcomed her to the practice since she was a puppy. The vets and staff are very caring and I highly recommend this practice.