Vets for Pets - Poole Holes Bay

Been using vets for pets poole for some years can't fault them. I book an appointment online usually get a response within couple hours. Yesterday I contacted them as we needed a quick appointment for our dog. We were given one within the hour and saw the lovely vet Rachel who advised a ultrasound. She had another appointment but said she could call us if it's finished earlier, this is she did. Our dog was scanned and back with is very quickly with a diagnosis and meds . The staff are lovely and very helpful

such a great vets- we travel to this place now because i refuse to go anywhere else for my pup! the friendliest and most helpful people! whatsapp is always answered within a day or a few hours- definitely recommend 🫶🏼

I changed from this vets 4 years ago . My cat suffered a terrible death having taken her to this practice my cat was goven an injection because she had digested something and I was told there was nothing more they could do . I went back when she was dying and I was visibly upset . The vet who saw her denied saying this. Instead of foung the kindest thing and puuting her to sleep i then had to drive her to an overnight vetinary and had a call in the morning graphically explaining that she was in a terrible state blood coming out of her nose etc and that she needed to be put down. It was traumatic to say the least . I would not recommend them .

We used Vets4Pets for 5 years when we lived in the area. They were always brilliant with our dog, had appointments available at short notice, and were easy to get hold of. Thank you for the care and attention over the years!

This is the complaint I had to send to them. There were three subsequent letter/ email exchanges before they managed to address all my concerns and I now accept that ET wasn't given any sedative intravenously- they just repeatedly failed to communicate what was happening. They won't get another penny from me. It was a f***ing horror show. "10.09.25 Dear sir/ madam We have given all our business (we had 3 animals) to Vet for Pets over the last 10 years and have been totally satisfied with all the care we have received up until now; Catherine saved our cat Begbie 20 months ago after one of her colleagues failed to diagnose what was wrong with him. In July we had our dog’s (ET) testicles removed. Due to necrotic tissue the operation cost £1300 (with all the pre and after care). I was more than happy to pay this. When we brought ET back post op (I think it was 3rd September) after the swelling and lumps returned, we were offered antibiotics (this amounted to £200 with the painkiller meds). I knew deep down that these probably wouldn’t work; I am concerned that I was (likely) offered false hope. I would have rather been told that there is no hope and accepted that rather than putting my dog through a further 5 days of hell culminating on his last day. On the day (8th September) it took (at least) four attempts to insert a canular. One of these attempts they actually inserted in one of the swellings he had on his leg. I understand that it isn’t easy to find a vein through fur but this was more than that. The first attempt saw the euthanising liquid seeping out of the bandage and on to the floor; luckily none of this first attempt entered his bloodstream. I cannot imagine what that would have looked like if it had only half worked; it doesn’t bear thinking about. After the first canular failed he was given a full dose of intra-muscular sedative and we were told 3-6 minutes for effect. This had hardly worked after 10 minutes so a subsequent half dose was administered which started to work after a few minutes. We were both involved in holding him still to insert all the subsequent canular’s. This was highly traumatic for both myself and my wife but we were both so in shock at what was happening that we went along with it. This should not have happened in front of us. Just before he was euthanised he was given an intravenous (half) dose of sedative. Is this normal practice? Why isn’t the sedative just administered intravenously? As a direct result of this injection his breathing became horribly laboured and then he was (eventually- after a few minutes) euthanised through the canular inserted after the third dose of sedative was administered. It was like a scene out of a horror film. I am serious when I say that I recently watched my mother die in hospital and that was less traumatic than the experience we had. If I’d had any inkling of how that was going to pan out I would have taken him home after the second failure and brought him back the next day to try again. It was a totally avoidable and unnecessary situation that we are both now scarred with. The poor dog just looking at us as if to ask ‘why are you doing this?’. My wife cried for 3 hours afterwards. Both of us are still terribly upset. We knew that he had to be put to sleep but this was not how it was supposed to happen. We were going to bring the children with us to say goodbye to him. Thankfully we decided against that. I cannot imagine how that would have affected them. I am also very surprised that only vague inferences to his condition were offered when we returned to have him put to sleep. It seemed that we were the ones giving/ offering the diagnosis. Surely someone must have seen this on another animal or at least research the condition if they were unsure? We would have had greater piece of mind if something less vague had been offered as a diagnosis" My wife could hear people in their reception laughing and joking when they are supposed to be quiet. There was also blood everywhere

Have had some incredible service from these guys, a couple of difficult experiences due to the nature of our pets but they have rectified any issues and then gone above and beyond to amend. Dan (the owner) is incredibly knowledgeable and you can really see his love for animals. Kate (nurse) who's good vibes and positivity attitude really makes a stressful vets visit much more bearable, is a credit to Poole Holes bay. (Vets Chloe and Rachel were always Amazing with us and our rabbits it's such a shame they left). Overall a very good vets. These guys do a really hard, demanding job and I do just want to say thank you, we need a few more like you.

Amazing practice. My dog River became tangled in the boot of my car with his lead and a blanket on route to have his booster injections. The staff were amazing and quickly came to the rescue to free him. They calmed me down and acted professionally with compassion. Great team work. Thank you again so much

This veterinary practice is not my usual vets (we are registered with one about 15 miles from home) but I needed my 13 year old dog to be seen quickly so took her locally to Vets4Pets Holes Bay. We saw a vet named Dan (NOT the owner, another Dan) who was absolutely brilliant. Very sadly, our dog was PTS but Dan was brilliant, before, during and after. We spoke at length, he didn’t rush me, time wasn’t an issue, he understood my concerns, he listened and advised with compassion. Absolutely brilliant vet. So on this one occasion we needed this surgery , the vet we saw was exemplary. Thank you from the bottom of our hearts. Vicky Effemy the vet nurse and also the receptionist (don’t know her name) I spoke to that morning, were incredibly comforting for which I am very grateful.

Dan Makin is an exceptional vet, we wont go anywhere else - Max our cat has been described as well behaved and easy to handle by Dan - but this is down to Dan understanding Max and his needs because he is not like this with other vets we have used prior to moving to Dorset. Max is a large cat nearly 14 years old and knows who he likes and who he doesnt like but when Dan holds Max in his arms, Max is calm and I have never seen a vet handle Max in this way which re assures me that Max is happy during and after any treatment. Dan and his team care go the extra mile for the animals and owners, we are not local to Poole about a 30 minute drive from the practice but we wont go any where else for his treatment and care. Thank you Dan for being so caring to Max and to his fussy Mum - you are so understanding and exceptional in your role of being a Vet - we are lucky to have you as our vet