Vets for Pets - Woolwell Plymouth

A huge thank you to the wonderful team who came to our rescue when our five-month-old Cockapoo had a tick lodged in a particularly awkward spot close to her eye. As visitors to the area, we weren’t sure what to expect, but we were seen within five minutes of walking through the door. To top it off, they didn’t charge us a penny — a genuinely kind gesture that we really weren’t expecting. Couldn’t recommend them more highly.

We took our whippet who was bleeding from her gums and not eating well to see Jo. We considered gingivitis so had a quote for dental work. After careful consideration, Jo suggested against it as our dog has a severe heart murmur and her teeth weren't too bad. The operation was too risky. Therefore, antibiotics was prescribed and now she's doing great. Thanks Jo.

We chose Roborough after being disappointed in another branch. Sara at Roborough listened attentively and advised when we took Oliver up this morning. She took the time to explain the pros & cons of different medication, and what she found worked well in her experience. Sara gave us the confidence to book our 7 month old kitten in to be spayed. Sara is a credit to the practice and we hope to see her for any future visits.

The team have been amazing and supportive with our new litter. Unfortunately we lost a puppy but Sam the nurse was amazing in explaining everything to us, giving clear guidance without getting our hopes up whilst being encouraging.

I had a great experience with the friendly and proactive customer service team, and Alex the vet was fantastic with my cat. I was a little worried as she isn’t used to being handled and can be quite moody and vocal — which she definitely was — but Alex was so attentive, gentle, and caring. He was thorough throughout the consultation, and I left feeling completely reassured. Thank you, Vets4Pets Woolwell! ⭐️

I took my hamster for an initial check after finding a lump. At no point was I told there would be any charge for this visit, and there was no tick box or section on their contact form to agree to any fees. After the appointment, I was contacted several times by phone, text, and WhatsApp demanding payment for a charge I was never made aware of. I find this completely unacceptable and misleading. Clear communication about costs should be given before any appointment, not after.

Brought my cat in last week, been seen by new vet. Very nice girl, explained everything and said she’s not gonna charge me for consultation. When I went to reception lady at the desk told me total including consultation fee. I explained what vet told me and she said “ she’s new here, she doesn’t know what she’s doing and you came here for skin condition not flee treatment “ I find her very rude against her colleague who just joined practice, I wasn’t complaining about payment, paid and left. She doesn’t even said goodbye. If I see her next time will ask for somebody else to help me

Sam was amazing our little chihuahua needed dental treatment but she has a nasty heart murmur so Surgury was high risk, we were so worried about her but after speaking to Sam at length she really put our minds at rest. Our little one was fine and she is doing really well so Thankyou to all including lovely receptionist ❤️