Haven Veterinary Surgeons

Our dog recently had a dental procedure at HVC. The vet for this dental was Hannah Spooner - she was extremely kind, professional and articulate, explaining clearly what would happen during the operation. We had complete confidence in Hannah and felt totally reassured and pleased that our dog was in her capable hands. After the procedure, she telephoned with a full update. We couldn’t have wished for a better vet and we now have a much happier dog. 😊

Visited the vet yesterday the vet was brilliant very caring towards our cat Harry he explained everything to us can’t thank him enough for the help and advice thank you once again

Been with this vets when they were near haven Bridge. They were great up to i needed a emergency appointment for or cat and they never had the tablets he needed all ways had to wait days before they would order them in they now he could not go with out them. So we now go to Caister Vets they are wonderful you need an emergency appointment you get one and the tablets are always in stock. Very sad this vets have been taken over by a company that doesn't care about their staff and customers. would not recommend.

I had to take our dog in last minute to be put to sleep as he was very old and unwell. We were looked after by Roy, who was incredibly patient, calm, and compassionate throughout the whole process. He took the time to explain everything clearly and made an extremely difficult moment feel a little more bearable. We couldn’t have asked for a better vet during such a heartbreaking time. To make it even more special, a card arrived in the post today with our dog’s paw print on it — such a thoughtful and touching gesture that meant so much to us. Thank you to Roy and the whole team for your kindness and care.

Called to make an appointment to see a lovebird, first receptionist was very kind, asked me what the issue was with the bird and said said to call in the morning at 8:30AM. Called this morning and was told callously that they do not see birds. That’s time that could have gone to find another vet, I don’t see why they couldn’t have expressed this straightaway in the first phone call while my pet’s condition worsens.

Thankyou for looking after Morty today! He had his neuter and chip procedure, the reception and nurses are wonderful. Thankyou Haven 🐱❤️

Thank you o much for all your help trying to save our boy Winston he was given the best care but unfortunately was too late . Received the most respect and dignity for our boy and the lovely items and card sent thank you so much xx

2018- Receptionists were lovely and super helpful. And my puppy loved the vet, despite him being in for 1st vaccinations. Thanks guys 2021- Edit; I just wanted to say thank you to all of the staff, I brought my dog in to be neutered this week. They followed covid protocols, they were professional and gave my dog so much love from the moment the vet met us in the carpark. The surgery went really well, they kept me in the loop about everything going on and I felt supported through out his after care. With friendly calls checking on my dog and giving me advice, and talking through my (thankfully for no reason) concerns. I didn't feel alone, my dog is doing great now. And hopefully will recover 100%. Thank you again guys you clearly all have a huge love for animals and their welfare.