Companion Care - Crayford

Excellent veterinary clinic, excellent vets and staff! My dogs have been seen for the past 6 years and they are absolutely amazing and professional Uldri has operated on my dogs and results are always favourable ⭐️⭐️⭐️⭐️⭐️

I cannot thank Alice enough. She is very considerate and showed us great kindness and limitless support during our hardest time. We are grateful.

These vets are amazing and really love what they do. My dog cut his front leg, severing 1 tendon and severely damaging another. We thought he may lose the leg. I got him here, they bandaged him up, and kept him until the specialist surgeon could get in. He had surgery a couple hours later, and now 3 months on, he's finally back to his old self. During his recovery, we had regular check-ups to ensure everything was healing as it should. Big thanks to Audrey, Susanna, the surgeon and all the staff for looking after my dog so well.

I have used Companion Care for years now and have always received excellent service. The receptionists are helpful and friendly and the veterinary team are professional, compassionate and brilliant with animals. This morning my cat ate one of my supplements which included minerals that are toxic. I rushed her in with no appointment and was seen straight away, without any hesitation. Luckily the dose was too low for her to need further treatment. I feel very lucky to have Companion Care on my doorstep. Thank you so much to everyone there. Much love, from the Leavers (especially Satsuki who is now chilling out in her favourite spot).

Every vets local to me was so expensive charging the earth to put down my guinea pig who had become really ill due to being an old man. Companion care, where do I start! From start to finish they was so supportive and kind, the nurse was lovely and made me feel at ease. Gave me the time to say goodbye to my loving pet of 7 years and when it was time i had non stop support from the receptionists. I was sent a card and some wild flower seeds that made me cry. Ever so thoughtful and when I came to pick up my guineas cremations he was packed with such care, can’t thank you guys enough. Thank you for being so helpful and having decent and true prices that are affordable for all pet owners. Kind regards, Elvira.

After more than five years as loyal clients at Companion Care Vets Crayford, a recent experience forced us to leave, and we feel compelled to warn others. Their handling of customer service issues is not just disappointing; it's downright unacceptable. Our issue began when I called to follow up on our dog’s export certificate for travel. The receptionist, instead of offering any assistance, was outright rude and dismissive, hanging up on me multiple times. Frustrated and shocked by her lack of professionalism, I decided to go in person that same day. When I tried to address her unacceptable behavior, she escalated the situation by shouting at me—behavior I captured on video. Astonishingly, no one from the Companion Care team intervened to de-escalate the situation or offer assistance. With no manager available, I emailed a complaint. Two months later, I received a poorly written letter with spelling errors and a generic apology that was clearly not thought through. It didn't address the real issue, as this receptionist is still there, continuing to represent the clinic with this terrible attitude. It felt like my concerns were dismissed without any genuine attempt to resolve the issue. For added caution, I have included a photo of the receptionist attached to this review, so others can be aware. Anyone considering signing up at Companion Care Vets Crayford should proceed with caution. They’ve lost our trust, and we are now happily with a new clinic where we’re treated with the respect every client deserves.