Bryn and Golborne Veterinary Centre - Golborne

10years of wonderful vets & staff.always happy to help.

I rang the reception minutes before my appointment to say there had been an accident and traffic was backed up around near the surgery. I was told bluntly that I would be turned away if I was a second over 5 minutes late. I pleaded with them that I have never been later before, spent a lot of money with vets and set off way in time, but couldn’t forecast the traffic. In return I got a cold and blunt answer that I absolutely wouldn’t be seen if I was over 5 minutes late (literally would have been 1-2 mins over the 5 mins). The excuse is they’d have to do it for everyone. This is simply unacceptable in my opinion, the lack of flexibility and how it was handled was so poor. I ended up parking the car and running to the vets (with a dog that had an infection in their paw) in order to be seen. When I arrived, I was greeted with “oh your hear”. To my amazement, there wasn’t a single other person in the vets, nor did anyone walk in the whole time I was there. The way I was treated was terrible and once the treatment is completed for my dogs infection, I will be going to a different practice. I understand the policy, but to be so rigid to loyal customers is really poor

Went for an emergency appointment to the Golborne vet surgery we normally go to the bryn one connected. They were fantastic here from start to finish and looked after my cat. Would highly recommend.

Excellent vet practice, friendly helpful nurses and receptionists.The vets there are sympathetic to the nature of your visit, whether it’s a check up or a diagnosis and treatment or on the saddest occasions. I have had many cats and dogs treated there and they show them kindness and respect. They always help me from and to my car with my heavy crate l am elderly and appreciate that thoughtfulness Frances Huggan Golborne

I had to say goodbye to my lovely girl yesterday. She had become ill over a very brief period of time but was still eating and drinking well, which doesn't tally with the diagnoses I was given for her illness. I will never be sure that everything was done for her that could have been done and I will regret her passing for ever. My dog was about to be euthanised and all the vet wanted to talk about was selling more products (it's worth noting that my dog was registered with an insurance company that pays the vet direct) This vet claimed she couldn't access the scan and X-Ray on the desk top computer in the consulting room to let me see the images, but she showed me some grainy pictures on her own phone (which she had photographed from the screen she said wasn't working???) She had a brusque manner. I loved that dog so much and her little pal misses her. I have registered my other dog with a different vet practice which was recommended to me.

Fantastic vets, very thorough and explain everything to you. Staff are all friendly and it's very clean. Highly recommended

Bronco wasn't doing so well and we got him seen at Golborne. unfortunately his diagnosis wasn't what we want to hear. We can't thank Golborne and Bryn vets enough. Bronco went between both surgeries needing tests and treatment. Unfortunately a few weeks later we had to make the decision to put bronco to sleep for his own welfare. The care and compassion we received was fantastic and we are so grateful. So thank you!

Had to take my beloved cat as she wasn't well, I was in a right state, the girls there were compassionate , caring all the way through , my Missis was put to sleep on 3/4/23 , nearly 16 years old , I brought her home so the family could say goodbye and we buried her at home where she belongs. Thank you xxx